When we embarked on our journey to open our local office in Kosovo in 2018 (as our HQ is in Scottsdale, Arizona), Kosovo’s ICT landscape was just beginning to sketch its future. With a team of six in a small Pristina apartment, the vision was clear, but the path was punctuated by the unique challenges of a nascent sector. Sourcing talent that was skilled working with complex SaaS products and international client management, or finding professional office spaces amidst a market geared for other industries, were very real hurdles.